:root{--bg-primary: #F5F6F8;--bg-secondary: #121E38;--bg-card: #FFFFFF;--bg-hover: #E5E8EC;--text-primary: #121E38;--text-secondary: #6A7A95;--accent: #F2C317;--accent-hover: #F1AB00;--red: #e94560;--green: #00b894;--yellow: #F4CE46;--orange: #F26800;--blue: #192E50;--border: #BCC4D2;--radius: 10px;--radius-sm: 6px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;background:var(--bg-primary);color:var(--text-primary);line-height:1.5}.app{min-height:100vh;display:flex;flex-direction:column}.header{display:flex;align-items:center;justify-content:space-between;padding:0 24px;height:60px;background:var(--bg-secondary);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:100}.header-left{display:flex;align-items:center;gap:32px}.logo{font-size:18px;font-weight:700;color:var(--accent)}.nav{display:flex;gap:4px}.nav-link{padding:8px 16px;border-radius:var(--radius-sm);color:#929fb3;text-decoration:none;font-size:14px;font-weight:500;transition:all .2s}.nav-link:hover{color:#fff;background:#ffffff1a}.nav-link.active{color:var(--accent);background:#f2c31726}.main{flex:1;padding:24px;max-width:1400px;margin:0 auto;width:100%}.card{background:var(--bg-card);border-radius:var(--radius);padding:20px;margin-bottom:16px;border:1px solid var(--border);box-shadow:0 1px 3px #121e380f}.card h3{font-size:14px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;margin-bottom:12px}.btn{padding:8px 16px;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-card);color:var(--text-primary);font-size:14px;cursor:pointer;transition:all .2s;font-family:inherit}.btn:hover{background:var(--bg-hover)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--accent);border-color:var(--accent);color:#121e38;font-weight:600}.btn-primary:hover{background:var(--accent-hover)}.btn-ghost{background:transparent;border-color:transparent;color:var(--text-secondary)}.btn-ghost:hover{color:var(--text-primary)}.btn-block{width:100%}.btn-sm{padding:4px 10px;font-size:13px}.input,.select,.textarea{width:100%;padding:10px 14px;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-primary);color:var(--text-primary);font-size:14px;font-family:inherit;outline:none;transition:border-color .2s}.input:focus,.select:focus,.textarea:focus{border-color:var(--accent)}.select{cursor:pointer}.textarea{resize:vertical}.input-file{padding:8px}.form-group{margin-bottom:16px}.form-group label{display:block;font-size:13px;font-weight:500;color:var(--text-secondary);margin-bottom:6px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}@media(max-width:600px){.form-row{grid-template-columns:1fr}}.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:600;color:#fff}.badge-outline{background:transparent;border:1px solid}.ticket-table-wrap{overflow-x:auto}.ticket-table{width:100%;border-collapse:collapse;font-size:14px}.ticket-table th{text-align:left;padding:10px 12px;font-size:12px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;border-bottom:1px solid var(--border)}.ticket-table td{padding:12px;border-bottom:1px solid var(--border)}.ticket-table .clickable{cursor:pointer;transition:background .2s}.ticket-table .clickable:hover{background:var(--bg-hover)}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:16px}.stat-card{background:var(--bg-card);border-radius:var(--radius);padding:20px;border:1px solid var(--border);border-top:3px solid var(--accent);text-align:center}.stat-count{font-size:32px;font-weight:700}.stat-label{font-size:13px;color:var(--text-secondary);margin-top:4px}.stat-total{display:flex;align-items:center;gap:12px;justify-content:center;margin-bottom:24px}.stat-total .stat-count{font-size:24px}.ticket-header{display:flex;align-items:center;justify-content:space-between;margin:16px 0 24px}.ticket-actions{display:flex;gap:8px}.ticket-grid{display:grid;grid-template-columns:1fr 320px;gap:20px}@media(max-width:900px){.ticket-grid{grid-template-columns:1fr}}.ticket-message{white-space:pre-wrap;line-height:1.7}.info-grid{display:grid;gap:12px}.info-grid>div{display:flex;justify-content:space-between}.info-grid .label{color:var(--text-secondary);font-size:13px}.attachment-list{display:flex;flex-wrap:wrap;gap:8px}.attachment-item{padding:6px 12px;border-radius:var(--radius-sm);background:var(--bg-primary);border:1px solid var(--border);color:var(--text-primary);cursor:pointer;font-size:13px;font-family:inherit;transition:background .2s}.attachment-item:hover{background:var(--bg-hover)}.tabs{display:flex;gap:4px;margin-bottom:16px;border-bottom:1px solid var(--border);padding-bottom:8px}.tab{padding:8px 16px;border:none;background:transparent;color:var(--text-secondary);cursor:pointer;font-size:14px;font-family:inherit;border-radius:var(--radius-sm) var(--radius-sm) 0 0;transition:all .2s}.tab:hover{color:var(--text-primary)}.tab.active{color:var(--accent);border-bottom:2px solid var(--accent)}.comment-list{display:flex;flex-direction:column;gap:12px;margin-bottom:16px}.comment{padding:12px;border-radius:var(--radius-sm);border-left:3px solid var(--border)}.comment-internal{background:#f2c3171a;border-left-color:var(--accent)}.comment-reply{background:#192e500f;border-left-color:var(--blue)}.comment-header{display:flex;justify-content:space-between;margin-bottom:8px;font-size:12px}.comment-type{font-weight:600}.comment p{font-size:14px;white-space:pre-wrap}.comment-form,.reply-form{display:flex;flex-direction:column;gap:10px}.timeline{display:flex;flex-direction:column;gap:12px}.timeline-item{display:flex;gap:10px;align-items:flex-start}.timeline-icon{font-size:16px;flex-shrink:0;margin-top:2px}.timeline-content{display:flex;flex-direction:column;gap:2px}.timeline-label{font-size:13px;font-weight:500}.timeline-desc{font-size:12px;color:var(--text-secondary)}.timeline-date{font-size:11px;color:var(--text-secondary)}.pagination{display:flex;justify-content:center;gap:4px;margin-top:20px}.filters{display:flex;gap:12px;margin-bottom:20px;flex-wrap:wrap}.filters .input{max-width:350px}.filters .select{max-width:200px}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-secondary)}.login-card{background:var(--bg-card);padding:40px;border-radius:var(--radius);border:1px solid var(--border);width:100%;max-width:400px;text-align:center;box-shadow:0 4px 24px #121e381f}.login-card h1{color:var(--blue);margin-bottom:8px}.login-card form{margin-top:24px;display:flex;flex-direction:column;gap:12px}.submit-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-primary);padding:20px}.submit-card{background:var(--bg-card);padding:40px;border-radius:var(--radius);border:1px solid var(--border);width:100%;max-width:600px;box-shadow:0 4px 24px #121e3814}.submit-card h1{color:var(--blue);margin-bottom:8px}.submit-card form{margin-top:24px}.success-card{text-align:center}.reference-box{font-size:28px;font-weight:700;font-family:monospace;color:var(--blue);background:var(--bg-primary);padding:16px;border-radius:var(--radius-sm);margin:16px 0}.file-list{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}.file-tag{padding:4px 10px;border-radius:var(--radius-sm);background:var(--bg-primary);font-size:12px}.mono{font-family:JetBrains Mono,Fira Code,monospace}.text-muted{color:var(--text-secondary)}.text-center{text-align:center}.loading{text-align:center;padding:40px;color:var(--text-secondary)}.error{color:var(--red);font-size:14px}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}@media(max-width:768px){.stats-grid{grid-template-columns:repeat(2,1fr)}.header{padding:0 12px}.main{padding:16px}.filters{flex-direction:column}.filters .input,.filters .select{max-width:100%}}